FAQs

Need to get in touch? Email me at: hellocakemama@gmail.com

Find answers for common questions here! 

Q. Im not happy with my order, can I receive a refund?

A. All orders are FINAL SALE.  

Q. Do you have a storefront?

A. The Cake Mama bakery studio is a private, licensed kitchen not open to the public located in West Kelowna.

Q. Do you make non-vegan treats?

A. No. All treats are made without the use of animals to align with The Cake Mama’s lifestyle! 

Q. Are your treats gluten free?

A. Some items are naturally gluten free such as meringue kisses or macarons. Gluten free cakes & sugar cookies can be done by request, however keep in mind this kitchen is not gluten free.

Q. Do you ship to the US?

A. Yes, however only non food items at this time.

 Q. I have not received my order that I paid to have shipped can I cancel my order?

A. Unfortunately no. Once an order has been processed and shipped and has not been received by the purchaser, a ticket must be opened with the courier to investigate the package. If the order has been found it will be shipped to you as soon as possible. If it has been lost, you will be reimbursed for your order or it will be re-shipped to you.

Q. What happens if decorating tools/items are damaged?

A. Please contact The Cake Mama as soon as it has been discovered so that a resolution can be discussed.