Find answers for common questions here!
Q. Im not happy with my order, can I receive a refund?
A. Due to the perishable nature of my products, all orders are non refundable.
Q. Do you have a storefront?
A. Not yet! At this time The Cake Mama private kitchen and packaging facility is not open to the public.
Q. Do you make non-vegan treats?
A. No. All treats are made without the use of animals to align with The Cake Mama’s lifestyle!
Q. Are your treats gluten free?
A. At this time all treats are NOT gluten free.
Q. Do you ship to the US?
A. Yes, however only non food items at this time.
Q. I have not received my order that I paid to have shipped can I cancel my order?
A. Unfortunately no. Once an order has been processed and shipped and has not been received by the purchaser, a ticket must be opened with the courier to investigate the package. If the order has been found it will be shipped to you as soon as possible. If it has been lost, you will be reimbursed for your order or it will be re-shipped to you.
Q. What happens if decorating tools/items are damaged?
A. Please contact The Cake Mama as soon as it has been discovered so that a resolution can be discussed.