FAQs

Find answers for common questions here! 

NOTE: 2020 has been an unprecedented year with shipping challenges. If you have experienced an issue in delays with shipping, you must contact the courier/postal service that shipped your order and follow up with the tracking. The Cake Mama is NOT responsible for delays in shipping.

Q. Do you have a storefront?

A. Not yet! At this time The Cake Mama private kitchen and packaging facility is not open to the public.

 

Q. Do you make non-vegan treats?

A. No. All treats are made without the use of animals to align with The Cake Mama’s lifestyle! 

Q. Are your treats gluten free?

A. At this time all treats are NOT gluten free.

 

Q. Do you ship to the US?

A. Yes, however only non food items at this time.

 

Q. I have not received my order that I paid to have shipped can I cancel my order?

A. Unfortunately no. Once an order has been processed and shipped and has not been received by the purchaser, a ticket must be opened with the courier to investigate the package. If the order has been found it will be shipped to you as soon as possible. If it has been lost, you will be reimbursed for your order or it will be re-shipped to you.

 

Q. What happens if I received my order but no longer want it?

A. Items can be returned as long as they are unopened and in unused condition. They must be shipped within 2 weeks of receiving the order at the purchasers expense. Once the return has been received your order will be refunded.

 

Q. What happens if decorating tools/items are damaged?

A. Please contact The Cake Mama as soon as it has been discovered so that a resolution can be discussed.